Looking for your next challenge in the funerals sector?

At Lavendla we focus on excellent customer service to organise funerals that are individual, meaningful and memorable

As a freelance Funeral Arranger/Director you will support and guide people through one of the most difficult times of their life. 

£35.00/hr (inc VAT if applicable) 

Who are you?

• You have experience of working in the funeral industry - as an arranger, a funeral director or organising funerals in a freelance capacity
• You live in London and are willing to travel visit clients in their own homes and to conduct funerals in person
• You are customer-focused and you really care. You want to get it right for them because you understand how important a funeral can be
• You have great interpersonal skills and can earn customer trust, turning enquiries into funerals
• You are organised, proactive, great with detail and good at taking initiative
• You have good computer skills, your own laptop or computer and smartphone, and you're happy to learn new systems
• You have excellent written and verbal English
• You want to work from home, on a freelance basis, with the flexibility to work as much or as little as you like
• You understand that this can be challenging work - and how important it is to take care of yourself

How does it work?

• You'll combine the traditional roles of funeral arranger and director, to be your clients' only or main point of contact throughout their journey with us. After that first call has been taken, it will be you who works with them on everything from arrangements to conducting the funeral on the day, making this a personal, seamless and highly supportive service
• You'll use Lavendla's in-house online Admin system to store data, order products and track progress with funeral bookings
• You'll be assigned the clients best suited to you, some of whom will choose you from your website profile
• You'll meet your clients primarily through in-person meetings, and also via video-calls or on the phone
• You'll guide your clients to complete forms and make the funeral choices that are right for them
• You'll make bookings with crematoriums and cemeteries, with churches and other venues, as well as with ministers of religion, celebrants and others
• You'll have our professional support, and use our computer systems to track your hours worked and issue estimates and invoices
  
• You'll be the face of Lavendla, with the opportunity to influence our culture, routines and working practices as we grow in the UK 
• You'll be part of a change for good, bringing client-centred services to people when and where they need them, to the highest of standards. This is a fantastic opportunity to contribute to positive change in the funerals sector.

About the job & application

Where: London area, particularly but not exclusively south London
Scope: part-time or full time - there's the opportunity to grow your hours as we grow our business
Application: Applications and interviews are ongoing. Get in touch today and we'll explore our scope to work together. 

Who are we?

Lavendla is a modern, innovative company with a new perspective on funerals. Founded in Sweden in 2014, everything we do is driven by our desire to ‘make the difficult easier’ for people planning a funeral. We offer a platform for freelance funeral arranger/ directors to connect with customers, organise and manage their work. 

We politely refuse contact from recruitment companies.